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Terms & Conditions

LEGAL INFORMATION
Business name: Auto Taxi Carrier Dušan Pantić PR (hereinafter: Taxi Online)
Address: Belgrade, Hanibala Lucića 4/29
Responsible person: Dusan Pantic
PIB: 105824184
Identification number: 61939849
Activity code: 4932
Phone: +381 (0) 65 21 21 563
Email: contact@taxionline.rs

GENERAL CONDITIONS OF USE
Payment of services through our website is done through the registered entrepreneurial activity code of the above-mentioned activity that is considered as the provider of services of this website to end customers.

By confirming your reservation, you acknowledge that you have read, understood and fully agree with the stated conditions. You further confirm that you have a legal authority that is necessary to accept these Terms of Use in your own or on behalf of third parties. As such, after the successful completion of your booking, your obligation includes payment within the due time, timely notification if a change or cancellation of your reservation occurs, as well as notifying your other group of booking details about your reservation.

We try to be precise in the descriptions of our services, displaying photos and prices, but we can not guarantee that all information is complete and error-free. All vehicles displayed on the site are part of our offer but do not necessarily mean that they are available at any time. All vehicles that will transport you are registered for taxi passenger transport, but not all are owned by Taxi Online but by colleagues with whom Taxi Online cooperates without charging any commission and are also registered as auto taxi entrepreneurs.

 

 

TRANSFER
The transfer is the transport of one or more passengers from one location to another. Taxi Online does not deal with shared and regular taxi services, but only by private transfer of passengers to longer routes, the shortest distance from the airport to Belgrade.

In order to use the transfer services, the client needs to specify the departure and destination locations.

A transfer is done by a vehicle in which a certain number of passengers and a piece of luggage stays.

The driver waits for the client at the airport holding a sign indicating the client’s surname clearly, while if he/she is waiting for a client at an address, he or she informs him by phone or vehicle details message (color, model, table)

LIMO SERVIS
And if it is defined by law as a special activity, the limo service is actually renting a vehicle with a driver, and therefore it is a service that can be provided by auto taxi carriers.

TAXI
We are registered to carry out a taxi business, so if you see us in a Taxi city town you can stop us. But we do not schedule taxi trips around the city, nor do we respond to such a call because Taxi Online is not an association that has a dispatching radio center for this purpose.

 

RESERVATION
In order to make a reservation through a contact form, it is necessary for the client to fill in all the required fields on the booking form.

Regardless of how your booking form is automatically updated about a successful booking, only when you manually process the reservation and contact you via email or phone you can consider booking complete. If you do not respond to this email or call / SMS, we believe that the reservation is incomplete.

All driving details are required if you book via email, Viber, WhatsApp or via SMS or calls.

It is mandatory that the client enters the city or airport as the initial and/or final destination.

It is also necessary to select the desired type of vehicle. If the vehicle of the class you select is not available, we reserve the right to send you a higher-class vehicle, but at the same time, without paying the price. Clients must keep in mind that all children (regardless of age) are counted as travelers and must have a separate seat in the vehicle. The price does not depend on the number of passengers.

It is necessary to enter travel data: download time, address, flight number as well as contact details. The client is responsible for entering the correct mobile phone number and must be available at the agreed time.

If you book too late in order to be able to arrange transportation, we are obliged to inform you in due time. If such a reservation in the late evening or early hours is possible, we will not inform you in due time.

The client is responsible for the accuracy of all travel details. It is necessary that the clients check and confirm that all the information provided is fully accurate and complete. In the event that the transfer is not made due to incorrect data on the voucher (for example contact information, place and time of purchase), transfer refund will not be possible. It is necessary that clients enter local time (in the country where the transfer will take place).

If our system fails to find a relationship in our relationship base, please send a written request to the e-mail address.

In some cases, the automatic pricing system does not calculate the price of the price because it can not automatically consider the tolls, border crossings, the complexity and the load on the road. In that case, we are obliged to inform you about the price in time (before finding).

 

INVITATION WITH TRAVEL
The driver must meet with the customer at the download location at the time indicated on the voucher.

The driver will have a board with a client name.

The driver will wait for the client for 1 hour if the airport is located, or 15 minutes if the location is in another location (which does not include the airport). If within this time frame the client and the driver do not find us, we will consider booking canceled.

The driver can contact the customer immediately before arriving to arrange the details of the search.

If for whatever reason, the driver can not wait for the client in time, he must notify the client in a timely manner.
The client is obliged to wait for the driver at the agreed location and at an agreed time except at the airport where the departure time depends on the passport control.

If there are any changes (time of arrival or departure, location, delay/movement of the flight, in the event of a transfer, please keep in mind that we can only track the flight details printed on the booking confirmation), the client is obliged to inform us.

If the driver does not appear at the agreed location at a specified time and if he does not respond to the call within 10 minutes, the transfer will be deemed canceled. In this case, in order for the client to receive a refund, he must prove that he was waiting for the driver in time and at the agreed place. A photo of the table showing the current date and time is acceptable proof. The client must send an e-mail with a refund request with all the details.

LUGGAGE
Baggage is allowed in the trunk of normal size (about 400l) so that it can be safely closed without collapsing the seat. Drivers are not required to carry luggage other than hand-held to transport on the seats. Luggage must be secured on your part, especially fragile things and liquid.

PETS
Taxi Online does not accept the transport of pets. We like animals, but we try to maintain the maximum hygiene of the vehicle and we do not allow the transport of pets.

PAYMENT POLICY
If you pay by cash or by payment card, you pay for the drive at the end of the ride. If it is necessary to wait for you somewhere, it is necessary to leave above the approximate driving cost as a drop.

Exceptionally, when transferring abroad, if you pay with the card, payment must be made before the border crossing over the roaming of the POS terminal.

If you pay through a business account, payment is required before the start of the journey. As proof of payment, a bank receipt or a photograph is the same as a pdf.

In case of a refund of money to the client who paid through the card (part or even payment), the refund is made on the same VISA, Maestro or MasterCard card for which payment was made. This means that the bank, upon our request, makes a refund to the client’s bank account.

All payments will be made in RSD (RSD). If paid by foreign issuer’s payment cards, the dinar amount of the transaction will be converted into the settlement currency of the Bank (EUR) according to the exchange rate of the National Bank of Serbia. When borrowing your payment card, the already converted amount will be converted to your local currency, according to the rate applied by payment card operators. The stated price, which is different from the RSD, stated on the site, is informative, and due to the mentioned conversions, it is possible that there is a deviation from the same.

CHANGE RESERVATIONS
In case of any changes, it is necessary to send us an e-mail to the address. It is necessary that the seller approves all changes, after which the confirmation of the successful change of reservation will be sent to the e-mail address entered during the booking. All changes, in accordance with the above conditions, are allowed up to 24 hours before the first scheduled transfer.

The buyer is responsible for all increased costs that may occur during the required change. Increased costs can be due to: changing vehicle size, changing destination, additional requests, etc. If there is a price change, you will be notified by e-mail, where you will also find instructions for additional payment. These payments must be made before the agreed transport.
If a change of booking results in a cost reduction, you will receive a refund (difference) if the request for a change is received at least 24 hours before the agreed tranche.

The seller will track the details of your flight and arrival, based on the information provided at the time of booking. If your flight is delayed for 3 or more hours, the flight number changes, or miss your flight, you must notify us of the emergency number obtained in the voucher. Any changes resulting from your transfer information, including the time of arrival, are subject to acceptance by the seller.

After your flight has landed, the seller will wait for a maximum of 60 minutes at the agreed place (located on your voucher). If you feel that it takes more than 60 minutes to arrive at an agreed location (due to passport control, customs, baggage, lost baggage, etc.), please call the emergency number written on your voucher. If it takes a driver to wait longer than 60 minutes, this will be the subject of availability and you may experience a change in the price of your transfer. If the driver is not notified of the delay, the transport will be canceled and the payment is canceled. At departure points other than aerodromes, the driver will be required to wait a maximum of 10 minutes.

CANCELLATION BY CUSTOMER
All cancellation requests must be sent in writing to our e-mail address.

If the cancellation is made at least 24h before your first agreed transfer, the refund will be made in full (100%) within 7 business days (minus administrative costs).

If the cancellation is made less than 24 hours before the agreed departure, the money will not be refunded.

Cancellations meeting the above conditions will be refunded using the same payment method and the currency used at the time of purchase.

CANCELLATION FROM OUR PAGE
In rare cases, we may need to cancel your reservation due to unforeseen circumstances. In these cases, we will notify you of cancellation as soon as possible and make a full refund for services that are not provided.

 

OBLIGATIONS OF THE DRIVER
safe driving
cultural and friendly behavior
unobtrusive
the inclusion of passengers in an agreement on the choice of the road to which he is going, visits, and the like
that he was trained in business
to know English
to include WIFI
to let neutral music be acceptable to everyone or to leave a radio station as desired by the traveler
to maintain room temperature in the car
not to smoke in the car
not to lead a dirty conversation on the phone while driving and not to smoke messages while driving
to keep the vehicle clean and clean
to help travelers around luggage
to follow the flight and wait for passengers at the airport with the inscription
to travel during the trip to the places designated for that if you need a shorter break.
For any comment or suggestion contact us.

 

PAYMENT OBLIGATIONS
not to eat in the vehicle
not to keep pets with you
not to blow in the vehicle
that they are not visibly acolyte or under the influence of narcotic drugs
that they are appropriately dressed (transport without a shirt or bathing suits is prohibited by law)
to leave a deposit if they are moving away from the vehicle.
to take care of your valuable things because we are not responsible for lost items that disappear during your driving.
they do not have more companions with them and do not carry more luggage than they stuck in the vehicle.
To be fitted with safety belts.
They do not keep their feet on the seats or other parts of the interior that are not foreseen for this.
Do not allow children to stand in the back seat.

 

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